1. About this policy
SOFTWARE ADVANTAGE PTY LTD (“Software Advantage”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit this website, contact us or use a service that refers to this policy.
Individual Software Advantage products may have additional privacy notices that explain product-specific data practices. If there is an inconsistency, the product-specific notice applies to that product.
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name, organisation, role and contact details;
- information contained in enquiries, support requests and correspondence;
- account and service information where you use one of our applications;
- technical information such as IP address, browser type, device information and website activity; and
- billing and transaction records where relevant to a paid service.
Please do not send sensitive information unless it is necessary and we have asked you to provide it.
3. How we collect information
We may collect information directly from you, from your organisation, through our websites and applications, from service providers acting on our behalf, or from publicly available sources where appropriate.
4. How we use information
We may use personal information to:
- respond to enquiries and provide requested information;
- provide, administer, support and improve our applications and services;
- communicate about service, security or account matters;
- manage our business relationships, billing and records;
- protect our systems, users and legal rights; and
- meet legal and regulatory obligations.
We will use personal information for marketing only where permitted. You may ask us to stop direct marketing at any time.
5. Disclosure
We may disclose information to personnel and contractors who need it to perform their work, to hosting, communications, professional and technology service providers, to a customer organisation that administers your account, or where required or authorised by law. We do not sell personal information.
Some service providers may process information outside Australia. The locations involved can vary with the service and product used. Contact us if you would like information relevant to your use of a particular service.
6. Storage and security
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, our business records and applicable legal obligations.
7. Cookies and website data
This website may use essential technical storage and may record basic server logs for security, reliability and performance. If we introduce non-essential analytics or advertising cookies, we will update this policy and provide any notice or choices required.
8. Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity. In some circumstances, applicable law permits us to refuse or limit access; if so, we will explain our decision where required.
9. Privacy concerns
If you have a privacy question or complaint, email info@softwareadvantage.com.au. Please include enough detail for us to understand the issue. We will review and respond within a reasonable time.
10. Changes to this policy
We may update this policy as our services or legal obligations change. The effective date at the top identifies the current version. Material changes will be communicated where appropriate.